1. Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You will receive an email notification with a tracking number once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Domestic Shipping
Estimated delivery times after dispatch:
- Standard Shipping — 5–8 business days (free on orders over 875)
Delivery timeframes are estimates and may vary due to carrier delays or other unforeseen circumstances.
3. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times are calculated at checkout based on your location.
- International orders may be subject to customs duties and import fees charged by the destination country
- These fees are the responsibility of the customer
- Delivery timeframes vary by destination (typically 7–21 business days)
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your delivery via our Order Tracking page.
Please allow up to 24 hours for tracking information to become active.
5. Lost or Delayed Orders
If your order has not arrived within the estimated window and tracking shows no movement for more than 5 business days, please contact us at support@gymskyns.com and we will investigate on your behalf.
6. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. If you notice an error immediately after ordering, contact us as soon as possible. GYMSKYNS is not liable for packages delivered to an incorrect address provided by the customer.
7. Contact Us
Have a question about your shipment? Contact our support team or email support@gymskyns.com.
